If you only check email a couple of times a day, a new enquiry can sit unanswered for hours. Telegram alerts close that gap — StudioOps sends you a Telegram message the moment a customer fills in your enquiry form.
Telegram alerts are owner-only. Customer replies to existing email threads land in the Messages tab inside StudioOps (with a bell icon notification on the dashboard) — Telegram is reserved for new enquiries so it stays a meaningful alert, not noise.
You need a Telegram account on your phone. If you don't have one, download it from the App Store / Play Store and sign up — it's free, takes a minute.
1. Get your one-time link code
In StudioOps, go to Settings → Telegram and click Generate link code.
You'll see a short code like 7K3-WQ9-MX2. It's valid for 15 minutes; after that it expires and you generate a new one.
Keep this tab open while you do the next step on your phone.
2. Pair your phone
On your phone, open Telegram and search for @StudioOpsAlertsBot (or scan the QR code shown on the Settings page).
Tap Start on the bot's profile to begin a chat. The bot replies with a short message.
Send the bot the message:
/link 7K3-WQ9-MX2
(replacing the code with whichever code StudioOps showed you).
The bot replies confirming the pairing: "Linked to [Your Studio Name]. You'll get a message here for every new enquiry."
Done. Close Telegram if you like — the alerts will pop up as standard Telegram notifications.
3. What you'll receive
A typical alert looks like:
🔔 New enquiry from Sarah K "Hi, I'm getting married in October and need a dress altering for the bridesmaids. Could we chat?" Reply in StudioOps →
The link takes you straight to the enquiry in the dashboard so you can read the full message and reply.
You'll get one Telegram alert per enquiry — no spam, no follow-up pings for the same conversation. Customer replies to existing threads do NOT trigger a Telegram alert; they show in the Messages tab inside StudioOps and the dashboard bell icon turns red.
4. Pairing multiple studios
If you run more than one StudioOps studio (e.g. a salon and a separate dressmaking business), you can pair each one with the same Telegram account. The bot will tag each alert with which studio it came from so you know where to reply.
In each studio's dashboard, Settings → Telegram → Generate link code then send the resulting /link <code> to the same bot. Each pairing is recorded separately — disconnecting one doesn't affect the others.
5. Unlinking
In StudioOps, Settings → Telegram → Unlink. The bot stops sending you alerts immediately. The conversation history with the bot stays in your Telegram app (no harm in it — you can delete the chat if you like).
You can also unlink from Telegram's side: open the bot, tap the three-dot menu, Block bot. The bot can't message you any more. Re-link any time by generating a fresh code and re-pairing.
6. If you don't see alerts
Telegram won't push the alert if your phone has notifications turned off for the app. Open Telegram → Settings → Notifications and confirm the StudioOpsAlertsBot chat isn't muted.
If you went through the /link step and the bot didn't reply, the code probably expired (15-minute window). Generate a fresh code in StudioOps and try again.
If the bot replied "I don't recognise that code", you typed the code wrong or used a different bot. Double-check the bot username is @StudioOpsAlertsBot exactly.
See also
- The Messages inbox — where customer replies to your emails arrive (separate from the Enquiries tab).
- Setting up your people — granting team members dashboard access so multiple people can answer enquiries.
Questions or stuck? Help centre at studioops.uk/help, or email help@studioops.uk.