Setting up the people customers can book with — StudioOps Help

Every appointment in StudioOps is attached to a person. For a one-person studio (you), that person is you and the booking page just shows times. For a multi-person studio (a salon with several technicians, an alterations studio with apprentices, a beauty room with two therapists), each person has their own profile, their own working hours, and their own list of services they can do.

This guide covers how to set people up, what each field controls, and how the booking page reflects the team.

1. The default "Studio" person

When you create your StudioOps studio, we automatically create one person called Studio. It's a placeholder so the booking page works straight away. The default Studio person:

Has every active service ticked
Inherits the studio-wide working hours you set during signup
Is the person every existing appointment is attached to

You can rename "Studio" to your own name (e.g. "Ekuba") at any time — go to Settings → Manage staff → Studio → Save changes with a new name. That's all you need to do if you're a one-person studio. The booking page will just keep showing times, and every booking lands against you.

2. Adding another person

Multi-person studios add team members from Settings → Manage staff → + Add staff. The fields:

Name

What customers see on the booking page when they pick a person. Use the name they want their customers to see — first names work well ("Ekuba"), as do first + last when there's a real chance of two people sharing a first name ("Ekuba M.").

Email and phone (optional)

For your internal reference only — these are not shared with customers. Phone is reserved for SMS reminders once that feature lands.

Short bio (optional)

A sentence or two about this person — their experience, their specialism, anything that helps a customer feel they know who they're booking with. Limit is 600 characters (about 80–100 words), so a short paragraph rather than a CV. Shown on the public booking page next to their photo.

Example: "Sarah has twelve years of bridal-hair experience and is the salon's lead colourist. Trained in balayage and lived-in colour techniques."

You can leave the bio empty — the booking page just shows the photo (or initials) and name.

Photo (optional)

A friendly headshot helps customers feel they recognise who they're booking with. Upload from the person's edit page (the Photo section appears after you've saved the person for the first time).

PNG, JPG, or WEBP
2MB maximum (compress at tinypng.com if your file is larger)
A square crop looks best — the booking page uses circular avatars

If there's no photo, the booking page falls back to a coloured circle with the person's initials, so the page still looks finished even before you've uploaded.

Active

A person who's Active appears on the public booking page. Untick this when someone is on extended leave, sick, or has left — bookings stop offering them but their history (past appointments, customer relationships) stays intact.

Note: you can't make every active person inactive at the same time. The booking page needs at least one bookable worker, so StudioOps refuses to deactivate the only active person. Add or reactivate someone else first.

3. Per-person working hours

Once a person exists, set their working hours from their edit page. Each person has their own schedule — saving one person's hours doesn't affect anyone else.

The editor is a Monday-to-Sunday grid. For each day:

Tick the day if the person works it
Set start and end times (e.g. 09:00 to 17:00)

A person who works Tuesday to Saturday should have Monday and Sunday unticked. The booking page only offers a slot if both the studio-wide working hours AND the person's own hours allow it.

How this overlaps with the main "Hours" page

The main Working hours page (under Settings → Working hours) sets your studio's overall opening hours. The per-person hours sit inside those — a person can't be available before the studio opens.

If you have one person, the simplest setup is to mirror your studio hours on your own person profile. The signup default already does this for the Studio placeholder.

4. The services each person can do (skill matrix)

Customers only see a person offered for the services that person is qualified to do. This is the "skill matrix" — a tick-list at the bottom of each person's edit page.

For an alterations studio with one person, every service is ticked on you and you can ignore this section. For a salon:

The nail tech has Gel manicure, Pedicure, Nail repair ticked
The lash tech has Lash lift, Classic lashes, Volume lashes ticked
The brow tech has Brow lamination, Brow tint ticked

Customers booking a Gel manicure see only the nail tech offered. Customers booking Lash lift see only the lash tech.

If nobody has a service ticked, that service still appears on the booking page but no slots are bookable — you'll see an amber notice on the new-appointment form too. Ticking the service on at least one person's profile fixes it.

5. Per-person time off (holidays, sick days)

Each person can also have their own time off blocks — a holiday, a sick day, an afternoon out. These only block that person's availability; other workers stay bookable.

Set per-person time off from the edit page (the "Time off for [name]" section). Same form as the studio-wide time off page:

Specific time — block a particular window (e.g. lunch 13:00–14:00 next Tuesday)
Whole day — block one or more whole days (e.g. holiday next Mon–Fri)

Studio-wide time off (set under the main Working hours page) still blocks everyone — useful for studio closures, public holidays, training days. Per-person time off layers on top: a studio-wide closure on Easter Monday blocks every worker; an additional per-person holiday for Maya in the same week only blocks Maya.

6. What customers see on the public booking page

Once you have people set up, the booking page adapts itself to the size of your team:

One active person

Customers just see time buttons (e.g. "10:00", "11:00"). No worker name is shown on the picker because there's no choice to make. The confirm page will show "with Ekuba" once the customer picks a time.

2 or more active people

Once a customer picks a service, the Choose a person section shows a card per qualified person — circular photo (or initials if no photo uploaded), name, and the first part of their bio. Any available sits at the start so a customer who doesn't mind who they see can pick that in one click.

Selecting a person expands their full bio underneath the card grid, then the slot list re-filters to only the times that person is available. The customer can switch their pick at any time without losing their date selection.

The card layout is responsive — two cards across on a phone, three or four on a desktop. There's no hard cap on the number of staff cards rendered, but the booking page works best with up to six or seven active people at a time. If you have more, consider which are bookable on a given day and untick "Active" for those who aren't currently taking new clients.

7. Archiving someone

If a person leaves, click Archive on their edit page. This is a soft-delete:

Their bookings, customer history, and audit trail stay intact
The booking page stops offering them
The dashboard list hides them entirely

The active-count guard from §2 also applies to archive — you can't archive the only active person.

8. Quick patterns by studio shape

Solo studio (you, working alone). Rename Studio to your own name. Leave the skill matrix as-is (every service ticked). Set your own working hours. You're done.

Two-person studio. Rename Studio to one of you. Add the other person. Decide which services each of you can do and tick accordingly. Set per-person hours.

Salon-style studio (3+ people, specialised). Rename Studio to your own name or "Senior Stylist" — whichever fits. Add each team member. Set the skill matrix per service-line so customers only see the right specialist for each service. Per-person hours matter most here.